Last updated: 21/07/2026

At Chix Nails, we want you to be happy with your order. Please read below for full details on cancellations, returns, and refunds.

Your Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, for any reason, and receive a full refund — provided the item is returned unopened and unused, in its original packaging.

To cancel within this period:

1. Email us at info@chixnails.co.uk within 14 days of receiving your order, including your order number.
2. Return the unopened item to us at 14 Riverside Road, Preston, PR1 9RE within 14 days of telling us you wish to cancel.
3. Once received and checked, we will process your refund to your original payment method within 14 days.

Please note: you are responsible for the cost of returning the item unless it is faulty or was sent in error.

Hygiene Exception — Opened Products

Nail wraps and stick-on nails are classed as a hygiene/sealed product. Once the packaging has been opened or the product has been used, we are unable to accept returns or offer a refund, except where the item is faulty or damaged (see below). This exception does not affect your right to return an item that is still sealed and unused within the 14-day cooling-off period above.

Faulty or Damaged Items

If your order arrives faulty, damaged, or significantly different from what was described, you are entitled to a repair, replacement, or full refund under the Consumer Rights Act 2015 — regardless of whether the packaging has been opened.

To report a faulty or damaged item:

1. Email info@chixnails.co.uk within a reasonable time of receiving your order.
2. Include your order number and photos showing the fault or damage.
3. We’ll aim to respond within 2 business days with a resolution — replacement or refund, whichever you prefer.

Incorrect Items

If we’ve sent you the wrong item, please contact us at info@chixnails.co.uk with your order number and photos, and we’ll arrange a replacement or refund at no cost to you.

How Refunds Are Processed

Approved refunds are issued to your original payment method via Stripe.

Please allow up to 5–10 business days for the refund to appear, depending on your bank.

You’ll receive an email confirmation once your refund has been processed.

Non-Returnable Items

Opened or used nail wraps/stick-on nails (unless faulty)

Contact Us

For any questions about cancellations, returns, or refunds, please get in touch:
info@chixnails.co.uk